Privacy Policy for Mente Coaching

Effective from: 01/06/2025

Mente Coaching ("we", "our", "us") is committed to protecting your privacy and handling your personal data with care and transparency. This privacy policy explains what personal information we collect, how we use it, and your rights under UK data protection law.

1. Who We Are

Mente Coaching is a UK-based coaching and mentoring practice offering professional coaching services to individuals and organisations. For the purposes of data protection law, we are the "data controller".

Contact Details:
Mente Coaching
Email: donna@mentecoaching.com
Website: www.mentecoaching.com

2. What Information We Collect

We may collect and process the following personal data:

  • Name, email address and phone number

  • Job title, employer or professional background (if relevant)

  • Information shared during coaching sessions (notes, goals, reflections)

  • Payment and invoicing details (if applicable)

  • Website usage data (via cookies and analytics tools)

We only collect the data we need to deliver our services professionally and ethically.

3. How We Use Your Data

We use your personal data to:

  • Provide coaching, mentoring or supervision services

  • Manage appointments and client communications

  • Issue invoices and process payments

  • Maintain records for legal or professional obligations

  • Improve our website and client experience (via analytics)

We will never sell or rent your personal data to third parties.

4. Lawful Basis for Processing

We only process your data where we have a legal basis to do so, including:

  • Contract: to deliver coaching services to you

  • Consent: where you’ve given clear permission (e.g. newsletters)

  • Legal obligation: to meet tax, legal or professional standards

  • Legitimate interests: e.g. maintaining coaching records in line with ethical practice

5. How Long We Keep Your Data

We retain client records for up to 7 years after the end of our working relationship, in line with industry guidelines (EMCC standard). After that, your data will be securely deleted.

6. Sharing Your Data

We only share your personal data:

  • With trusted service providers (e.g. scheduling, payment or email tools), under strict data agreements

  • When legally required to do so (e.g. safeguarding, tax reporting)

7. Your Rights

You have the right to:

  • Access the personal data we hold about you

  • Ask us to correct or update your information

  • Request deletion of your data (where lawful)

  • Withdraw consent at any time (e.g. unsubscribe from emails)

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of your rights, email: donna@mentecoaching.com

8. Cookies and Analytics

Our website uses cookies to understand how visitors use our site and to improve user experience. You can manage cookie preferences via your browser settings.

9. Changes to This Policy

We may update this policy from time to time. The latest version will always be published at:
www.mentecoaching.com/privacy-policy

10. Contact Us

If you have any questions or concerns about how your data is handled, please get in touch:

Email: donna@mentecoaching.com
Website: www.mentecoaching.com